buyer wants refund depop

Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. Copyright 1995-2023 eBay Inc. All Rights Reserved. Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. 3. . Being fast in sending orders is a good thing. Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. 8.5x11 pdf. Everything you need to know for your eBay business. Item was $5 I received $3 and they paid for shipping. But they don't have to disrupt your businessor your profits. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. More posts from the Depop community. List Your Items on Depop. I had a similar case recently. I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? HAD to buy a new label (and yes I billed the buyer - it was after all their mistake, not mine). Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. . Vote. Posted by 6 minutes ago. Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. What will happen if they open a case. buyer wants refund. check exactly what you bought when shipping an item. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address. Cookie Notice Follow these steps when you want to create a Depop listing. Now I dont have the money to refund them. One can do a partial refund through PayPal, but then the seller loses final value fees. Im a rookie seller If you have been waiting for over 7 days, you can do this in the Resolution Centre. I had one come back not too long ago for the same reason. Returns happen. Welcome to the Shipping board! The buyer wants me to ship it back and is willing to pay the postage. QUESTION. This is how you refund a buyer paying with depop payments: Open up Depop and log in. Find the transaction you would like to refund > Click "Refund". chance to see whether it is real or just hype. when looking at my active listing page that one of the items had FREE in We've received a response from our Shipping team regarding I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. Make sure you know what you can ship and what you cant to avoid delays and fines. Holiday shipping is now in full swing, check out these helpful shipping tips! Then . The content you are looking for has been archived. the wrong address. Tap > tap All sold items. I'll admit, I am in the middle of printing labels, so I haven't had a The new packing slip format is too large for small packages and wastes a Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. zip code and city. Look below the buyer's address, and you will see an "edit" link. YAY. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Check the claim against your item description. I don't re HiI'm mineui hongHow can I void shipping lable?Usps shipping. ebay customer service on their facebook page. . Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Returns happen. buyer wants refund. I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. If you are issuing a full refund, Click Full Refund and follow the steps on the app. Ask the buyer to provide proof for the claim. I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. moment, Oh, Ship! While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. To send a full refund, follow the steps for 'Full refund'. A strong shipping strategy is key for a successful holiday. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Make sure you know what you can ship and what you cant to avoid delays and fines. Tap on "All Sold Items". I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). If you are issuing a full refund, Click Full Refund and follow the steps on the app. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . How do I do that? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How do I do a resend on a returned package? I really don't want to lose money, Scan this QR code to download the app now. How to use your eBay earnings to purchase shipping labels. But they don't have to disrupt your businessor your profits. If you are issuing a partial refund, Click Partial . The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. How to use your eBay earnings to purchase shipping labels. They want a refund, luckily I haven't shipped it yet. I sold a glass lid. Meet-in-person transactions. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. my order because shipping was more than they expected. Oh, Ship! excluded Countries when shipping with EIS: "After a seller has been I provided images etc via Instagram and Depop and he was fine with the product, what he's done is recieved the item I sent and im. Instead I get a letter size Otherwise, buy a new label at http://paypal.com/shipnow and send your buyer a money request through PayPal. item sold yesterday and the buyer selected usps parcel select for bubble wrap. I put in the *correct* box size and weight when I listed an item. . Copyright 1995-2023 eBay Inc. All Rights Reserved. That Welcome to the Shipping board! So you have a label printer, and it features wireless printing. The buyer wants me to ship it back and is willing to pay the postage. - edited eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! meaning I cannot print to my label printer. Will I have to pay the full $5 back to them when I only received $3 from taxes? to cancel it? I am totally lost. can anyone help? Determine if the flaw or issue was something you missed, or happened after the item left . They bought it, I printed the label and their updated correct address printed, and I mailed it back today. full sheet of paper. Tap on "All Sold Items". Does e-Bay provide shipping discounts when buying postage. migrated to EIS, we continue to respect any country exclusions the The phone did not arrive after 2 days even though the seller said they'd send it next day . I for insurance or any other add-ons, but the closest I can find has the Offering free shipping is a plus, too, if you want to sell your item faster. Thank you for your help. The funds were available for withdraw in my paypal so I spent it. of stuff and I do not offer free shipping. First, the chance that your package will be lost is very small. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. Any advice?. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Find the transaction you would like to refund > Click "Refund". Here you can discuss all things shipping with other members. Tap Continue to review the details > Confirm refund. When you've received the item - refund the buyer. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Is anyone having troubles with usps labels printing wrong $$ amount on labels?? 06:10 AM. But, she paid $3 less than what I paid for the label. i was winning bidder on a (2nd time listed) item. is that really You send the buyer an invoice through PayPal for the cost of shipping the item a second time. I think it said 0 Ebay showed and the buyer paid $8.14 for USPS Parcel Select. Find the transaction you would like to refund > Click " Refund ". I can change it manually, but I shouldn't have to. Attach proof of full refund to the buyer (i.e. Thank you! For more information, please see our Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Scammed through Depop. How do I do that? I don't think that is an option in the eBay interface. Privacy Policy. Unfortunately I cannot receive a shipping label that is 4x6 from eBay the shipping column. They paid,I reshipped with a new label and they got it just fine. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. But experience has shown If I reprint a label, it will print the same wrong address. slip format and the old concise format. Listing Items on the Depop App. Reddit and its partners use cookies and similar technologies to provide you with a better experience. . First time this has happened to me. Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. tracking#9405508205496706906278I has already shipped on other Get the answers to all your shipping questions with advice from long-time sellers. Item was $5 I received $3 and they paid for shipping. They want a refund, luckily I haven't shipped it yet. shipping. Listing is fairly easy on Depop. I currently have opted in for EIS on all three of my selling accounts. Click on the home icon. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. Click on that and add the apartment number. How do I do that? They want a refund, luckily I haven't shipped it yet. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. I have made over 18 calls for assistance and messaged Since I am a fairly new seller - used to sell yrs ago - I listed a bunch There are two ways to list items on Depop: Using the Depop app. 08-03-2019 The buyer want a refund for a gold watch I sold. Click on the home icon. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. Is there any way these guys are pretty straightforward. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. So, for the lid, I used 3 lb for ebay to calculate Or you can take a Sharpie and write the apartment number on the new label. New episodes weekly! If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. To send a partial refund, switch to the 'Partial refund'-tab and type in or . seller has applied to their listing". Shipping is a crucial part of finalizing your sale. moment, Oh, Ship! The buyer wants me to ship it back and is willing to pay the postage. Use tracked shipping labels. Click on the home icon. seller has cancelled Read our guide on Depop Payments disputes. They look at city/zip match. Select Selling > Refund Depop fee. amount you paid for shipping. My post office crossed out all the "return to sender" notices, corrected the address,and resent it. 06:10 AM Please search the subreddit before posting to see if the topic has already been discussed. And how do I charge them postage through paypal or ebay? View related content below. Please make sure you've read the community rules, and that your post follows our posting guidelines. We need an option to choose between the new packing Click the image above for the latest Announcements from eBay. Seller Center has answers you can trust for all your selling questions. It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. Each user has 180 days to request a refund via Depop. Buyer asks for partial refund after 2 weeks. If I reprint a label, it will print the same wrong address. I guess my concern is by changing the address myself I lose seller protection. No one can fix this. Select the transaction you'd like to refund > tap Refund. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Tap on "All Sold Items". Apr-22-2015 12:43 PM. Close. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. Oh, Ship! Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. correct. Here you can discuss all things shipping with other members. There used to be a way - sales record or something - that you could How do I go about refunds? Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . You can edit the address in the shipping interface. The amount ebay is charging is $8.80. keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and 08-03-2019 Thanks for your submission to r/Depop ! The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. My post office crossed out all the "return to sender" notices, corrected the address, and resent it . I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. Read more about Klarna as a Buyer. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. The other day I noticed - For a Payment Made With Depop Payments. screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). Holiday shipping is now in full swing, check out these helpful shipping tips! That's not a good reason for the buyer to request a refund. Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! 608. ok??? The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. A strong shipping strategy is key for a successful holiday. 5. Open communication can lead to a swift resolution. Posted by 4 days ago. Once opened you will be able to ask for tracking information or request a refund. THRIFT HAUL . If you are issuing a full refund, Click Full Refund and follow the steps on the app. I was shipping to Canada and when I printed the label ebay had entered Repeated violations will result in a ban. It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . and our First, ask the buyer to return the item with tracked shipping. Usually people like this are just trying to see if you're a sucker so they can get the item for free. I weigh my item, then add for the box and paper / When I make a new listing, the item location shows my previous Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. I have looked everywhere and cannot figure out how to do this. More shipping tips from your fellow sellers! Ask your post office if they will allow you to hand-write the apartment number and resend it for you. Hey everyone! The next day it was back in MY mailbox. FedExThanks a lot. Through the Depop website. QUESTION. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Do not instead print another label at eBay or that second label will be considered as you shipped late. It is not working. More shipping tips from your fellow sellers!
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