I volunteer with their organizations in various roles. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. The program was a success, and upper management chose to keep it implemented for another six months. Interview questions at Kaiser Permanente Scenarios. What strength do you bring to your job? How would you handle a difficult situation in your job? How do you Tell me about yourself, why are you a good fit for the company, tell me more about your work experience, what is good Job related ", "A bit about me - I love to travel, read, and conduct research. ", "Once I was filling a prescription for 90 days 90 tablets. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. I plan to attend wellness events and fundraisers in the community so that I can begin to meet members of the community and start to build and foster those relationships. I am comfortable speaking in front of large groups, and I've used tools like Microsoft's "present with a coach" to sharpen and refine my speaking skills. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. ", "I have three philosophies when it comes to my work. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. ", "As a certified pharmacy tech, I have to continue learning. Familiarizing yourself with the type of test that you will be taking is essential. When you fill out the online application, you will be given clear directions on finding and taking your tests. However, if you have any questions, you should always reach out to a representative from Kaiser Permanente. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. By consistently rejuvenating in this way, I can give even more energy when I am at work. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. Learn how to get care while youre traveling. We wanted to create a resolution with this person. ", "I am usually the 'ideas person' in team projects. Nice work! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. This is a very good example of your problem resolution skills. Needless to say, that was a huge challenge since we weren't provided with any of the work the other students had done, so we worked together to create a plan; we kept in close communication and supported each other when the other was struggling. These 8 tips can help you prepare for a safe and healthy summer trip. Dress and groom One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. Also, I am organized, bilingual, and I have pharmaceutical knowledge. ", "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. Every person I care for has a story. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. ", "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. "I used to volunteer at the humane society, and there were times I would volunteer, and during my shift, I would be there alone either organizing the supply pantry or cleaning out kennels and other times I would be working on fundraisers with the group in the community. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. "I understand that I do not meet the minimum requirements of five years, but as you mentioned, I do have two years of professional experience. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. Vaginal douches. ", "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. ", "I am an avid fan of Google alerts! At the start of every semester, I would use the syllabus to help me plan out all my course assignments and enter the deadlines on my Google calendar. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. It was affecting the team's morale, and others began joining in with having negative attitudes. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. For example, a private office where the door could be closed or another location out of earshot of others. You can consider improving this response by explaining why. I never give up and will work until I have found a solution to whatever problem is at hand. I understand you probably have a pay band based on experience, so I'd love to discuss my skills and experiences further and explore where my background may fall on that scale. I can see how it would be stressful when you care for your patients' success so much! ", "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. I will receive an email with the related information any time there is a major headline about the healthcare industry. They want to know that your passions align well with what Kaiser Permanente is offering. I know that Kaiser Permanente values quality and compassionate care for all, and I think my personality and values would align well with the organization. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. "When I was in college, I worked at a fast food restaurant, so naturally, there was a lot of interaction with the public. I would also like to do some volunteer work in the community by volunteering for medical tents during community events or mentoring youth through the Big Brothers Big Sisters Program. I am a people person and build relationships with my coworkers and patients alike. Many of those in the shelter relied on me to help them with certain tasks, so it was critical to building trust that I followed through and followed up on my commitments to each person. I have trained myself to adapt my communication style, so a patient gets what they need. ", "I have often been complimented on my relationship-building skills. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. My youngest daughter is involved in volunteering. I'm a good listener, and my coworkers and patients like that about me. I've had many customers become rude, angry, and sometimes outright offensive, but I never took it personally and kept my demeanor calm and professional. Planes de salud de Kaiser Permanente en el pas: Kaiser Foundation Health Plan, Inc., en el Norte y Sur de California y Hawi Kaiser I am always sure that when at home, my family gets my attention first. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! ", "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. It is not the ideal situation, but I have always adjusted for the good of the team. My ideal environment is organized, collaborative, positive, energetic, and encouraging. A mental health assessment gives your doctor a complete picture of This question is a little tricky because it's unclear. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. Kaiser Permanente takes great pride in having a very positive and nurturing environment. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. "During my first semester of college, I took a communications class that required several group projects. I like to get to know people and ask them questions about themselves. If possible, pick a weakness that is not a core skill for the position you are interviewing for. I feel I can add a lot of value in an administrative and support capacity, so I'm excited to learn more about this opportunity. We also raise chickens and goats and have a couple of horses as well. I also help the pharmacist with anything they needed from translating to ringing up customers. I make sure the on hands are right for the computer to order what's on auto order. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. Most interviewers will interpret a cliche response like that as dodging the question. "While I was in school, I worked at a fast food restaurant, which was very fast-paced. ", "I like my job, and I enjoy what I do. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. ", "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. That meant I might work four different areas during my shift, ranging from cleaning the dining room to making sandwiches or doing the dishes. ", "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. Truth is always key, so I will be honest and clear when communicating the news. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. "As a newer provider to the community, it will be important for me to get out and introduce myself to others. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. My idea was to talk to users of EHR systems at all levels. Are there shared values that you could also mention? We met every evening before the presentation to finalize the project and rehearse our parts. I would first ensure that I understood all the facts of the situation so that I didn't misspeak or accidentally provide false information that might upset someone. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. Are there specific Kaiser volunteer opportunities you'd be interested in? They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. ", "I am super focused when I am stressed so I can make sure everything is done and correct. It sounds as though you do everything possible to ensure your patients are set up for success. I always try to resolve conflict with the person directly, but if things escalated or continued, I would speak with my supervisor or HR for guidance. The group was very diverse in age as I was the youngest volunteer on the trip, and the oldest was in their sixties. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. I was nervous that I was not using the proper equipment during high-exposure risk procedures. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. ", "I find that with the right company, it's pretty simple to balance life and work. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Did you consider how leaving AMA would impact his health and well-being? My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. I was gentle but honest with him about how others perceived him and his impact on the other employees.