Operating for over 40 years with over 450 branches, Hays Travel is the UK's largest independent travel agent. FRONTIER Miles. It may be a good idea to travel with a copy of your prescription. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Compare travel insurance About Matt Fernell We often link to other websites, but we can't be responsible for their content. I am glad to hear that this was amended quickly for you however I can completely understand how you feel.Take Care and Thank you Eve - The Social Media Team. First, the good news: Hays offers 0% commission on its foreign currency. Good morning Della,Thanks for taking the time to leave us a review, we appreciate the feedback. But travelers and passport experts say it can drag on for 15 to 18 . I am sorry to hear that you could not fly due to your passport not being valid. In fact, it's just the tip of the iceberg. And as the biggest independent UK travel agent we have access to thousands of holidays. Hiking, Biking, and Walking Trails Scenic trails all over town give you plenty of places to stay active. We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. In plenty of time before your holiday, please check the entry requirements for the country youre travelling to and get testedandfill out a pre-departure form as required. A few examples of issues this amazing product can handle include: Visit DoNotPay today to learn more about this incredible new way to manage your life. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. For all other eligible tickets (such as for a flight that Frontier canceled), use Frontiers online refund request form to get your money back. If your ticket isnt eligible for a refund and you want your money back, ideally youd hold travel insurance. With Frontiers standard fares, tickets can be canceled for a full refund only within the first 24 hours after booking and only if you bought your ticket at least 168 hours (thats seven days) before departure. All you need to do is click on the Bank transfer button on the payment page or email and select your UK bank. Thanks again Lucy - The Social Media Team. last post hays i will move on from your travel agency ?expertise ? We are really sorry that this is taking longer than you would expect under normal circumstances and are very grateful for your patience during these unprecedented times. If you have made either a hotel only or flight only booking, then the options available to you will depend on the relevant airline. Decman was already past the free cancellation window, but the hotel offered to refund him after he provided a COVID test. But it's not all doom and gloom, as some firms did manage to impress the majority of their customers. Of the big names, the worst were Ryanair at -82% (from a massive 2,500 responses) and Tui at -60%. Holly was friendly and accomodating. It's great to hear that Rebecca delivered exceptional customer service. You don't like to complain, you'd rather just get on with your day. You should check the website of the company you booked with or any emails you've received from them. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. parts of your trip are not listed on it, those parts will not be ATOL Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Data privacy and security practices may vary based on your use, region, and age. I will feed this back to them on your behalf, I'm sure they will be over the moon. If you live in Englandand have been fully vaccinated, youll be able todemonstrate your COVID-19 vaccination status through the NHS app. Online Form. Try and also pack a spare supply of medication in your suitcase or hold luggage where possible, in case you lose your hand luggage. Good afternoon John,Thank you so much for taking the time to leave us a 5* review. Discount Den. demonstrate your COVID-19 vaccination status through the NHS app. Get browser notifications for breaking news, live events, and exclusive reporting. 105 following. The UK's Largest Independent Travel Agent. "If you go on Orbitz or Travelocity, Expedia and make a hotel reservation, they are now being more specific and telling you it's fully refundable within X number of hours or X number of days. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. You may make full or partial payments using credit, debit or e-check here on the website. Sally French is a reporter for NerdWallet. Unfortunately, from receiving inaccurate information to totally missing out on a holiday, customers have many complaints with Hays Travel. Anyone can write a Trustpilot review. You deal with several companies every day and most of those interactions are pleasant. I am sure she will be very happy to hear this!I hope you have the most amazing girls trip, you will have to tell Nikki all about it!Thank you and Take Care,Eve - The Social Media Team, Purchased some Euros after seeing the rate of 1.10 in window. Are Frontier flights refundable? Verification can help ensure real people write reviews about real companies. Easy to use, contactless transactions and chip & pin. Theres also a live chat feature. Assigning Editor | Travel, SEO, Travel Loyalty Programs. Register your card Manage cookies Avoid at all costs (no pun intended), Good Afternoon David,Thanks so much for taking the time to leave us a 1* review.We appreciate the feedback you have given us. I am very sorry to hear that you feel this way and that this has not been rectified for you. Use the app to fully manage your travel card account and stay in control of your holiday finances. To get a refund after checking into your hotel, you need an airtight case. Given the huge number of refunds being processed, some airlines and travel operators are delaying refunds or offering credit notes until a refund is processed. Learn more: The best travel insurance companies. Face-to-Face Customer Service was super with polite and friendly staff. She informed me that she would have to look into it and get back to me but was going on holiday so it would be with a colleague. This must be your own bank account as lead passenger, or your authority to process to another passenger on the booking. Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for. Many credit cards offer travel insurance as a built-in benefit to customers who pay for their trip on that card. Take your Hays Travel Card with you on every holiday, simply top up and go. What if my holiday is affected by Coronavirus? Dont worry, if you are entitled to a refund your money is safe. Purchased euros today hays gave me a rate of 1.0358 which I accepted ( knowing no better) at home checked receipt and found they charged buy back fee of 3.95 without asking me, also on checking their web site the rate quoted is 1.1062 Moral is check information prior to purchase rather than relying on then to be professional and advise on best deal . See the, best travel rewards cards that provide travel insurance, You can get travel insurance without paying for it out-of-pocket, Of course, not even trip insurance can guarantee a refund. Was told that only applied to purchases over 1000. I will feed this back to Sophie and the branch on your behalf.Thanks again, and we hope you and your family have a lovely holiday Lucy -The Social Media Team, i arrived at stansed at 0400 sat mornihg presented my boarding card printed out by hays travel told i could not fly my passport issued jan 2013 expires oct 2023 was not valid. Children's passports are generally valid for 5 years. scheme. If you're eligible for a refund, the easiest way to claim it is via the Frontier website. Good afternoon Kyle,Thanks so much for taking the time to leave us a 5* review. Email. He was supposed to attend the game with a friend visiting from Washington, D.C. "The day of her flight she came down with COVID and obviously couldn't travel," he said. So how do we make money? 2023 Trustpilot A/S. The official app for Hays Travel Prepaid Travel Card. This recall involves dual voltage Steamfast brand Home and Away Travel Steam Irons with model numbers SF-717, SF-720 and SF-727 and with date codes between January 2008 and March 2017, and Brookstone Steam Bug Travel Steam Irons with model number 606335. Purchased euros today at hays travel. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. This information includes thecurrent entry requirementsfor the country youre travelling to as per FCDO (Foreign, Commonwealth, and Development Office) advice and also everything you need to know aboutCOVID testing packages,andproving your vaccine statusfor travel. The refund should be paid by the company that . Just realize that the package incurs an additional cost (which varies by destination and date), so youre in a sense paying for the privilege to get that refund. Pros. Three weeks later, and Im still waiting. That gets you upgrades and services such as one checked bag and early boarding on top of guaranteed refunds. However, you might not even need to pay for trip insurance. Request a full refund via Frontiers online refund form. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. In fact, on certain holidays booked with Hays Travel, you can get a Peace of Mind Guarantee - you can book now and cancel or change free of charge if you need . 2022 CBS Broadcasting Inc. All Rights Reserved. Sign in using either your Booking.com account or confirmation number and PIN, select the booking you want to change, and you'll see what options are available. Suggested companies are based on peoples browsing tendencies. If you've tried to get a refund from an airline, hotel or cruise line lately, then you probably know that you have to pack your patience and prepare for an adventure. In order to log in, you will need your booking reference number, as well as the surname and date of birth of the lead passenger. Worldwide cash withdrawals. We need your email address to verify that your review is genuine. I hope you have an amazing time on your holiday!Take Care,Eve - The Social Media Team, Flower Court Flower Lane, SP4 7JE Amesbury, GB, Unit 3, Cannon Park Centre, CV4 7EH Cannon Park, GB. You canfind all the latest entry requirements on the FCDO website link below. If you choose to cancel your holiday earlier than this, the terms and conditions of your booking, including normal cancellation charges, will still apply. I am very sorry to hear that you feel this way and I can assure you that this is not how we want any of our customers to feel.If you could please send us a summary of your complaint, along with a screenshot of your review to Csreviews@hays-travel.co.uk, we would be more than happy to look into this for you.ThanksEve - The Social Media Team. The reviews on here are bad anyway. Get more smart money moves straight to your inbox. Good Afternoon,Thank you for taking the time to leave us a 1* review.We greatly appreciate the feedback you have given us regarding our Honiton branch. Also party of four booked all over sixty not my idea to use hays . This is going to be . I can assure you that this is not how we want any of our customers to feel and are deeply sorry for any inconvenience that this has caused.If you could please send us a summary of your complaint, along with a screenshot of your review to Csreviews@hays-travel.co.uk, we would be more than happy to look into this for you.ThanksEve - The Social Media Team, Teresa in Hays Travel Cannon Park, CoventryOutstanding customer service, nothing is too much trouble, always extremely knowledgeable and helpful.Would highly recommend seeing Teresa she is brilliant, definitely deserves recognition for her Excellence, Good Afternoon Maureen,Thank you so much for taking the time to leave us a 5* review.We appreciate the feedback you have given us for our Cannon Park Branch. First published on January 10, 2022 / 8:30 AM. When evaluating offers, please review the financial institutions Terms and Conditions. If you do not receive an ATOL certificate, then the booking will Steps to getting a refund from Frontier Airlines. 00:00 - How do I get a refund on my Ezpass?00:41 - How can I cancel my EZ Pass account?01:09 - How long does it take for Ezpass to post transactions?01:35 - . Here are 8 tips for writing great reviews. Great team with great advice! Outside of work, she loves fitness, and she competes in both powerlifting and weightlifting (she can deadlift more than triple bodyweight). Our opinions are our own. 2023 CBS Broadcasting Inc. All Rights Reserved. That gets you upgrades and services such as one checked bag and early boarding on top of guaranteed refunds. Please make it clear to us if you are looking to cancel the entire booking or whether you would just like to cancel a specific member of your party's booking. We would love it if you could leave your feedback, positive or negative, telling us about your booking experience. They are insistent they are offering only 2 options a) reschedule or b) voucher. CHICAGO (CBS) --You're about to leave for a trip, but you start feeling sick. We really appreciate all feedback from our customers. Please note that you will need the six-character verification code we sent by email or text message. parts of your trip are not listed on it, those parts will not be ATOL Editor, Marcus Herbert. If you choose to cancel your flight and youre not eligible for a full refund, you can cancel your itinerary and youll retain its value as a travel credit with Frontier. Make sure you get the best possible cover when you go away by comparing travel insurance deals. Hays Travel is the UK's largest independent travel agent - it grew its portfolio dramatically when it bought out all the Thomas Cook stores when the travel company went into liquidation in 2019. If you live in Northern Irelandand have been fully vaccinated, visit theNI Direct websitetofind out how to get proof of your vaccination status. Can I take liquids on-board the aircraft? This influences which products we write about and where and how the product appears on a page. Read more. As a. To ease your preparations for your holiday and to put your mind at rest about what you need to do; we have collated all the latestCoronavirus informationonto one easy-to-use page. Megan has built and directed remote content teams and editorial strategies for websites like GoAbroad and Go Overseas. The rules are changing every day, the situation is changing every day, your medical condition may be changing, so the bottom line is get as much flexibility as you can afford," he said. but not every passenger is eligible. Verification code: started as an apprentice and worked my way through. Phone Number. The travel agent and tour operator has no debts and the. When I queried this they quickly refunded my money and honoured the headline rate advertised. Theres also a live chat feature. Your browser does not support embedded videos. 1,416 posts. Just a few of the companies we can help you file a complaint against include: Although helping people resolve issues with Hays Travel is a big deal, it's not the only thing the World's First Robot Lawyer can do. Website easy to use , looking forward to the holiday now. Whether you'd like a short UK break, a sunny package holiday, an all inclusive getaway or something else entirely, our team will help you book the holiday of your dreams. booking. All financial products, shopping products and services are presented without warranty. Editor, Marcus Herbert. This can be purchased from separate travel insurance companies, or sometimes through your travel agent. Can't wait for my girls trip Nikki has booked for me in May 2023! Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The latest FCO travel advice can be found here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. He also says you should splurge for a flexible booking package. She was very pleasant to talk to and have very good customer service and support. protected. Check-In. From your Frontier Miles account, navigate to the My Trip page and access the Manage My Booking tool. Click ' Forgot Password ' Confirm your account details An email with a link to reset your password will be sent to you Need an account? If you require prescribed medication for a health condition, you should talk to your GP or Practice Nurse about travelling before your holiday, as they will be able tell you if you need to make any special arrangements. We will issue the refund within 14 days of receiving the refund from the supplier, however at present this is taking up to 6 weeks. Just realize that the package incurs an additional cost (which varies by destination and date), so youre in a sense paying for the privilege to get that refund. my work feels like a little family. From this moment I was made to feel like an inconvenience while the assistant appeared to have no idea of my request and had absolutely no knowledge of the location. If you are unable to travel because of the Coronavirus you are entitled to a refund. Just ask your local branch for details on how we can provide complete flexibility for your holiday. Strengthen your review by uploading photos & videos. Would never book through hays ever again, will definitely just go direct. We will certainly let the branch know that you have had a great experience with them, as I am sure they will be very glad to hear this. find out how to get proof of your vaccination status. They have just lost our custom. After CBS 2 reached out to the hotel, they offered him a full refund as a courtesy. This was not the customer service I was after so having tentatively left my details I left the shop and decided to go to Solent World Travel where I received the excellent service I was after. Holiday Extras has a 4-star rating on Trustpilot and reviews collected directly from customers post-holiday, represent all transactions, are unmoderated and very positive. If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Always easy to get in touch with by phone too. ola oh i never got to say that tata, Good morning Kevin,Thanks for taking the time to leave us a review, customer feedback is always appreciated. "They can walk you through the Hieroglyphics of the policy language, so you know what you're covered for and, most importantly, what you're not," he said. Here at Hays Travel we have dedicated cruise specialists with years of experience selling cruise holidays. It also doesn't charge for the click and collect service, and doesn't charge commission at the end of your trip if you want to change money back into pounds. I have been in contact with your non customer service. Christopher Elliott. And while booking online can save you time, "do so at your own peril," he said. It is absolutely amazing to hear about the exceptional level of service you received from Jess and Sharon in our Amesbury branch. The deal has only been made with certain airlines and hotels, so customers have to look for . Keel Square, I am sorry to hear that you were not advised of the time period on the buy back guarantee for your travel money. What fantastic service from Sophie in the Glasgow Gordon St branch.Above and beyond to sort an error by easyJet, who wanted to change our agreed, and paid for, booking. I am very pleased to hear that you have had a lovely experience, we will be sure to pass this onto Teresa and the agents at the branch as I am sure they will be very happy to hear this! OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105. As part of our Peace of Mind Guarantee we also offer options to return your Holiday Money at the rate you bought it if your holiday is cancelled as well as COVID-19 secure insurance options. Commence a chargeback with your card provider if they won't refund in a reasonable timescale.. No free lunch, and no free laptop when I asked for a receipt which was not provided initially - no explanation of the rate - no calculation shown. Sally French is a travel rewards expert who joined NerdWallet in 2020. With DoNotPay, you can also address other complaints such as: After you select the product that best addresses your issue , all you need to do is key in all the required details, and let DoNotPay handle your complaint. The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. I am very pleased to hear that you have had a lovely experience. Please can we ask you to call the office and we would be happy to chat about your experience. http://www.direct.gov.uk/en/TravelAndTransport/Passports/index.htm. Good Afternoon MikeyThank you so much for taking the time to leave a review for Holly. Naturally, her travels always involve a fitness component, including a week of cycling up the coastline of Vietnam and a camping trip to the Arctic Circle, where she biked over the sea ice. Sunderland, If you are due a refund and have been sent a verification code - please click here. If Frontier Airlines cancels your flight, it doesnt matter which airfare you bought. We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks. 16 different currencies available to instantly top up and reload multiple . A request to cancel a booking must be made in writing by the lead passenger. The developer provided this information and may update it over time. Safety starts with understanding how developers collect and share your data. There are times, however, when you just can't stay silent and you must speak up. Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. Our partners cannot pay us to guarantee favorable reviews of their products or services. Make sure you allow seven days for the letter to be received. Good Afternoon Laura,Thank you so much for taking the time to leave us a 5* review.We appreciate the feedback you have given Nikki. So what can you do if you develop symptoms and it's past the free cancellation deadline? Hays Connect also allows you to: Maintain your bank details Review and update your personal details View your payment details Book your holiday Request a P45 Access and print any manual forms you may require Getting started not be ATOL protected. Its powered by American Express but open to everybody. So he submitted an antigen test his friend took. We are glad to hear you had such a great experience while getting your travel money and we all hope you have a brilliant time on your holiday.See you again soon,Thanks again,Chloe - Manager, If you want to be ripped off with currency exchange then this is the place to go.