People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council. Local Government Ombudsman The new online process - https://hackney.gov.uk/repairs#online - is an enhanced version of the system that was in place before the cyberattack. Please note that we cant usually look at a complaint if you have left it for an unreasonable amount of time. The general provisions of the complaints procedure will apply;however, please state that your complaint is being made under the fluency duty. hackneycouncil @hackneycouncil 6.28K subscribers 814 videos Hackney Council's official YouTube channel. 0345 257 7520 Select a security question. for support with contraception, health and wellbeing, healthy eating, drugs and/or alcohol and much more. Funding has also been confirmed to refurbish the public toilets in Clissold Park, to resurface the 3G football pitch in Haggerston Park with a surface that doesnt require rubber crumb infill, to explore new uses for the old paddling pool area in Clissold Park and to introduce new air source heat pumps to provide heating for a number of parks buildings, which will reduce running costs and the buildings impact on climate change. There is a reusable nappy community that organises events and provides support. All small electrical goods will be safety tested on the day. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. Given the nature of an investigation into staff behaviour and to ensure we comply with data protection rules, it may not be possible to keep you fully informed of any outcome or specific action taken against a member of staff. Beta This is a new service - your feedback will help us to improve it. Sign in Sign in with Google. You can find the latest information about which schools are affected, where and when we know them, on the Hackney Councils website, at education.hackney.gov.uk/school-closures. A plumber will visit all reported leaks in our homes by at the latest the end of the following day after they were reported to either fix it or schedule any work needed to repair it. We are collecting warm coats to give to residents in need. You can also find information about planned works that we carry out from time to time to keep our buildings in good condition. We will attend to a normal repair within 21 workingdays. Send an email to privatesectorhousing@hackney.gov.uk with information or call 0208 356 4866 and we can investigate and work with you to get the issue resolved. You should also report gas leaks to National Grid. 84 reviews from Hackney Council employees about Hackney Council culture, salaries, benefits, work-life balance, management, job security, and more. Whilst 30% of the repair reports not requiring a call is positive, the majority of repairs still needed a call-back from the call centre. They can book appointments for simple repairs themselves at times that suit them. All jackets, childrens coats, gloves and scarves are welcome. Some schools will close, while others could remain open to particular groups, school years or vulnerable pupils. If you have an unused laptop that still works consider donating it to a local school or community project. What's happening? Once you give us your clothes we will categorise them and give you tokens in return. Hackney . Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. Learn more about support announced by us, the Government and others, Get help if you're struggling with finances, need help or advice with the benefits system, or even facing homelessness, This is where you can find local organisations offering support, advice and activities, Sign up now for our email newsletter so you can read the latest updates and news from Hackney services, Hackney residents are welcome to attend most council meetings to have their say, Check which councillor covers your area and view their surgery times. Report a Repair is for social housing residents in Hackney to report repairs they need on their homes. We are one of Londons largest social landlords and we are committed to delivering a first class repairs service to everyone living in one of our more than 30,000 homes. This is significant because the cost of sending a plumber or electrician out to a repair job that they dont have the skills to fix is much higher than an agent taking a call and making sure the right tradesperson is sent out. Our DIY repair videos provide tips for home repairs that you can carry out yourself. Damp and mould in privately rented properties, inspecting all reports of damp and mould within five working days, setting up a dedicated hotline in our repairs contact centre to speed up getting issues of damp and mould reported. Working with residents we will be developing our new repairs charter in the next few months, outlining what people should expect from the repairs service. Please contact your manager if you have issues signing in. Over the last eight months the Councils repairs staff have worked hard to clear the more than 7,000 outstanding repairs that were remaining from the pandemic when it was only able to undertake emergency work. 81 Aldwych If the call is outside of normal office hours our emergency repairs team will deal with it in the same way. View map. During the same period 68% said they were very or fairly satisfied with the way their issue was handled by the Councils Customer Contact Centre. This week, Cllr Clayeon McKenzie, Cabinet Member for Housing Services visited the Councils Florfield Road Depot to thank some of the new recruits brought in through the investment and a number of former apprentices who have recently qualified and secured roles at the council for their efforts. Purdy's have a five-year contract with Hackney Council, with a potential further four-year extension and additional planned . Fax: 024 7682 0001, Housing Ombudsman Service Engagement events included pupil forums from schools such as Stormont House, which overlooks Hackney Downs, and Queensbridge Primary School, near Stonebridge Gardens (Snake Park), as well as members of park user groups, resident associations, childrens centres and community groups, who offered their insight and ideas on potential improvements across Well St Common and Clapton Common too. are moving! Emergency Out of Hours Repairs - Telephone: 0208 356 3691, Emergency In Hours Repairs - Telephone: 0208 356 3691. It also made life unnecessarily difficult for residents who could only call during the contact centres working hours to report and follow up the repairs they needed on their homes. Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. Your Service Charge Number is nine digits long beginning with either 228, 229 or 299 a. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. Thats a 25% decrease in the number of calls required and makes up the majority of repairs being reported. As part of this work, we wanted to make it easier and simpler to understand the ongoing performance of Report a Repair. To view the Capital Update Report to Cabinet, visit: https://hackney.moderngov.co.uk/documents/s83154/April%202023%20Capital%20Update%20Property%20Disposals%20Acquisitions%20Report.pdf. Examples of immediate repairs include: We will attend an emergency repair within 24 hours. Subscribe http://www.hackney.gov.uk Home Videos Shorts Live Playlists Community. Our existing and new staff have worked hard to tackle the backlog caused by the pandemic and I thank them for their efforts. It shows that to build better services, we should always be doing, rather than done. Request a repair Before you start To request a repair for a communal area, please call customer services 0208 356 3691. ! Without an ongoing cycle of informed iterations, its difficult to respond to change or address the developing needs of users. Our annual Toy Gift Appeal is running from 3 to 24 January 2023. Hackney Council's cabinet member for planning, Guy Nicholson, said the hack had affected services residents relied on, including by disrupting the ability of the council to process land. 6617101. This scheme is delivered in partnership with Hackney Fixers. There will also be a free fruit giveaway and discounted sweet and savoury pastries. Home team Djurto Londom were crowned champions after a hard-fought final against Hackney x CFC Foundation Blues last Saturday 15 April. To mark the 75th anniversary of Windrush, the budget of this years awards was increased to 20,000, to fund a host of additional events and activities from June to December 2023, which add diversity and depth to the Windrush story. The dxw newsletter is a regular update on what we've been doing and thinking about. Report a Repair is for social housing residents in Hackney to report repairs they need on their homes. 0113 212 0687 This is a low waste, zero single-use plastic event where you can get advice on: You can also check out the sustainable campaigns, initiatives, and organisations working in Hackney. Costumes must be clean, wearable and undamaged. Contact them as soon as possible so they can arrange a visit. The Council receives more than 6,500 repairs requests a month and has appointed 26 new recruits - including carpenters, plumbers, plasterers, electricians and gas engineers - as part of its work to achieve its ambitions. An appropriate officer from the service area will investigate the complaint fully, the service will reply to your complaint in writing within 10 working days or the amended timeframe we previously discussed with you. This is to make sure that there is no danger to residents or serious damage to property. Itpulls together the very best recipes, hacks, tips and tricks to deliver a weekly dose of inspiration that will help you save money, eat better and help the planet. Tel:0300 111 3000 Condensation is the moisture build up caused by everyday activities such as cooking, showering/bathing and drying clothes indoors. To help reassure tenants and restore their confidence in the service a new repairs charter is being developed outlining the support they can expect when contacting the Council regarding a repair. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. It was not an easy period for anyone and I am really grateful for their efforts. More. As part of this we have made a commitment that plumber will visit all leaks reported in our council homes across the borough by at least the end of the following day. Really enjoyed my time at ahacknwy Council, and it was sad to leave. Sign up to our mailing list or follow Greener Hackney on social media: Around Hackney, there are 90 clothing banks where you donate clothes to our partnering charities: Clothes and textiles in good condition will be donated and sold for re-use in charity shops. We are constantly looking at ways of making it easier for the people living in our homes to contact us with any concerns and issues they have. If youd give it to a friend, you can bring it? If we do need to do this, you will be kept fully informed. To do this, wipe down affected areas with a specialist mould spray instead of using products like bleach or washing up liquid as they do not kill the mould effectively. if your complaint covers more than one issue there may be a need to handle them as separate complaints. 1 King's Cross Bridge Anyone wanting to report a repair or find out how their request is progressing should call020 8356 3691(Mon-Fri 8am-7pm; Sat 9am-1pm). View map, The Lighthouse Calls Landing dxw partnered with Hackney to build the Report a Repair service so residents can report the repairs they need on their homes, online 24/7. The time came.for me to focus on progression and not just job comforts. Simply download the app, find your local Refill station and get fresh drinking water on the go. Leeds, LS2 7EW Start a new form. The project was established when Hackney Councils public health and football development teams approached Celtic FC Foundation after local refugees and asylum seekers said that they wanted more football-based activities and opportunities to exercise and build friendships and new networks.Saturdays tournament was the final stage of the project, a pilot aimed at improving physical and mental health outcomes of asylum seekers living in hostel accommodation in Hackney. VHS tapes, CDs and DVDs, large furniture including mattresses and white goods wont be accepted. They can also use the call back service where people will receive a call without losing their place in the queue. It also allows them to book appointment slots for more simple repairs at a time that suits them. 36-38 The Calls The asylum seekers participated in weekly football sessions - with coaches provided by Impact FC, a local grassroots football club - and an accredited OCN Level 1 qualification aimed at building leadership skills. Therefore, our complaints procedure cant deal with such matters. Council repairs officer standing by a Hackney Homes van by a block of flats, Council repairs officer by a Hackney Homes van, Cllr Clayeon McKenzie, Cabinet Member for Housing Services and Resident Participation, New way of reporting non-emergency housing repairs online launched. Dealing with thousands of phone calls is a real challenge for the Councils Repairs Contact Centre. This can vary depending on the matter, but is likely to be in the region of 12 months since knowing about the problem. Select a security question and type in an answer to it (one you will remember as you will need it to access this form again if you save it) then. The Amity Project London- Events organised for residents aged 60+ living at sheltered accommodations across Hackney to celebrate the 75th anniversary of Windrush, including sing-a-longs, dances and story sharing. You use the token to get items. If your repair is not an emergency, call during our office opening hours: If you can smell gas, report it immediately to the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787. Damp in walls and ceilings can be caused by condensation. Over the last 12 months the Council has been unable to access properties to carry out requested repairs on 3,395 occasions. We have target times to carry out any repairs that we are responsible for. Thanks to the additional resources we have brought in and the commitment of our teams we are on course to have undertaken all the outstanding repairs by July. Or you can report online via the live webchat service (available Mon-Fri 9am-4pm) at hackney.gov.uk/repairs, Cllr Mckenzie with new qualified apprentices and new recruits, Cllr Clayeon McKenzie, Cabinet Member for Housing Services. This process can be a continuous cycle. The council is continually looking at ways to improve the service it delivers, which will lead to increased customer satisfaction. SAINT- A 5 minute film and evening with Leroy Logan MBE, a former police superintendent in the UK who was a founding member and chairman of the Black Police Association and a member of St John at Hackney. Advice on energy-saving and sustainable living, Book a free collection of unwanted clothes direct from your door, Date and time: 22 April 2023, 11.30am to 3.30pm, Date and time: 2 July 2023, 11am to 3.30pm, Date and time: 21 October 2023, 11.30am to 4pm, free Dr.Bike session first come, first serve, womens, mens, and childrens clothes, accessories, and footwear, 2 x token preloved over 50 RRP and in great condition, Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. This work took four weeks. The Dextrous Web Ltd, trading as dxw. This is forming the foundations of an anti-racism action plan which will be taken to Cabinet and Council later this year and institutional change will be central to this. Chats Palace Arts Centre- A play based on the life stories of older and younger members of the Windrush generations, developed by local artists, families, schools and elders. 4. Join this fun-filled, family-friendly day full of workshops, eateries, stalls, activities, demonstrations and more. Customer Service Officer (Former Employee) - Hackney, Greater London - 9 February 2021. Clearing the backlog of housing repairs that built up during the pandemic is a big step forward on our journey to delivering the fully responsive, visible and effective repairs service our tenants and leaseholders want and need. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Our repairs telephone number is 020 8356 3691. Thats why we are now partnering with LSA and RIBA to mark this moment through the award to create a lasting legacy in architecture and diversity.We have also worked with other councils to develop a shared statement that sets out an understanding of what racism is and what anti-racism means. You can donate toys in good or excellent condition including: All toys must be clean and in a reusable condition. Hackney Council is celebrating the 75th anniversary and the incredible contribution of the Windrush Generation in shaping the future of Britain, through a series of events, activities, exhibitions, workshops throughout the year. This will restrict new mould growth, throw away any cloths you have used to clean the mould, clothes that have mould growing on them should be dry cleaned and carpets with mould on them should be shampooed, rising damp moisture from the ground into the walls of buildings which results in structural damage. To do this, it engaged us to work in partnership with FutureGov. If the repair requires extra work or scaffolding then the repair timescales do not apply. But dont paint or wallpaper over this paint as that makes it ineffective. View map, The Lighthouse "@mii_kii0 Please contact the repairs department on 020 8356 3691 to get updates on previously reported repair requests" Its easy and inexpensive and compost can be used in gardens and green spaces to improves soils condition. Below is a list of services where items such as furniture, small appliances and other household items can be reused: Dalston Library of Things isa social enterprise that helps people save money and reduce waste by affordably renting out useful items like drills, sound systems and sewing machines from local spaces and by helping neighbours share practical skills. Contact us to find out more. These acts of reuse help our community and reduce waste. dxw Workshops: Story Mapping with Leanne Coker, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Tropical Isles- A photo exhibition exploring and showcasing personal stories of Hackneys first-generation Windrush and their families plus a Q&A. Please sign in with your Hackney email account. Your school will let you know directly if affected. Were proud to be part of Eat Like a Londoner, a first of its kind food platform for Londoners. 2008 - 2023. The plan would see us redouble our efforts to tackle damp and mould in: As part of our action plan to tackle damp and mould we are speeding up the time we respond to reports of leaks. The donation period for March 2023 is between 1 and 29 March 2023. We operate a 24 hour response timescale for heating and hot water breakdown repairs between 1 November to 30 April. Find out more about the exhibition and event at Hackney Museum www.hackney-museum.hackney.gov.uk, On the 30th anniversary of the murder of Stephen Lawrence, Cllr Carole Williams, Cabinet Member for Equalities, reaffirms Hackney's commitment towards becoming an anti-racist borough and creating a more inclusive and equitable society for all:"Today we celebrate the life of Stephen Lawrence who was murdered at the age of 18, in an unprovoked racially motivated attack 30 years ago, and we remember both the horrific circumstances and inadequate response taken to this unacceptable tragedy.The profound impact of Stephens senseless murder has been felt across the whole UK. If youre not satisfied with the response you received at stage 1, you can ask for your complaint to be escalated. The charitable arm of Celtic FC, the Foundation have now operated consistently since 2013 in various parts of London, but principally centred on the East End of the city.Anyone who would like more information on Celtic FC Foundation projects in London, please contactcfcfoundation@celticfc.co.ukENDSAbout Celtic FC FoundationCeltic FC was formed in 1887 by an Irish Marist Brother, Brother Walfrid, to raise funds and food for the poor and the needy in the East End of Glasgow. This page is for general complaints about Council services. Only council tenants can report a repair online. The results have been immediate. You might choose this option if youve recently had a clear out or have a large number of unwanted clothes to donate. Visit one of our libraries to pick up a warm coat or donate a warm coat for someone who needs one. Some five years later Brother Walfrid relocated to the East End of London and founded a church and school that still stand today, working with the poor and needy in that area including organising football matches for children.Brother Walfrid died on April 17, 1915 but the historic links between Celtic FC in Glasgow and communities in the city of London have endured, with the club and its charitable arm Celtic FC Foundation continuing to support charitable causes in the city over the subsequent century and more.The Foundations aim is to help those living in poverty through a range of initiatives targeting hunger, employability, social inclusion and education. Skip to main content. We value your comments and suggestions to help us provide better services. Please phone their new number 020 8510 7176 to book an appointment. Your repair responsibility depends on whether you are a tenant or leaseholder. Anything you once valued or will be valued by someone else. Requests for repairs to communal areas should also be made through the repairs contact centre. A good start. Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at, Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. Chats Lunch Club - A series of lunch clubs for seniors in the borough, some of whom are first-generation Windrush, which will include poetry readings, storytelling, exercise with a Caribbean theme, sing-a-longs, bingo, raffles, board games and a Windrush 75 party. Between 2018 and 2020, Hackney is building 2,000 new homes. We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackneys first real-time performance dashboard. 0345 257 7520 For other emergency repairs such as no water, leaks, no heating or hot water, blocked drain please call customer services 0208 356 3691. Repairs Hub. Reflecting on her family's loss and the ongoing struggle for justice in a system that has failed her family, Baroness Lawrence acknowledged the effect that Stephen's death has had on the wider community, and how this tragic event has opened people's eyes to the reality of racism in the UK.Indeed it is the Lawrence familys unwavering pursuit of justice and tireless campaigning that led to a public inquiry into Stephen's murder and the publication of the Macpherson Report. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council.. Residents who have a leak or other potential emergency repairs should still contact the repairs contact centre on 0208 356 3691 to ensure it is dealt with promptly to avoid them causing danger to their health or damage to their home. Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. It sets out the challenge for all institutions to focus on what needs to change in their systems, structures and culture. To report a non-urgent repair, tenants can: Call 020 8356 3691, Monday to Friday, 8am-7pm; Saturday 9am-1pm Use our live webchat service at hackney.gov.uk/repairs, Monday to Friday, 9am-4pm. Around half of the 7,000 repairs open on our books at the end of November have now been completed, and the Council is committed to completing all outstanding repairs by July. The early data showed that 30% of repairs reported in the service did not require a call to the Repairs Call Centre with the residents successfully scheduling their own appointment. Dependencies It's a Next.js app that works with: Service API for Repairs. Through decades of challenging institutional racism, they have worked towards a fairer and more equal society and they managed to effect significant change in the UKs justice system and the Race Relations Amendment Act.At Hackney we shall use Stephen's death as a defining moment in the fight against racism and in the search for justice for victims of racial discrimination. In that short space of time, we were able to understand how the service was performing, test the service with users, decide what improvements we could make, make the changes, and provide the infrastructure to support future improvements. Teachers in England represented by the NEU are set to strike on Thursday 27 April and Tuesday 2 May, after the trade unions have rejected the latest pay offer from the government.Unless a last minute deal is reached, many schools may be closed or functioning with reduced capacity on these dates.Each school decides individually whether they will be able to stay open or partially open whilst strike action is ongoing. Hackney residents can try reusable nappies for free by applying for a 70 voucher. This is just another example of the measures we are putting in place to ensure our residents are front and centre of everything the repairs team does. View our annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice. Their journey has been long and difficult, but the Lawrence family's resilience did not falter. Communal repairs are usually in areas that people share.