Our commitment, together with your dealer, is to provide you with the highest level of service and support. If not, use the session created on the date that the programming failed. October 1, 2015 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Safety Recall 15S18 - Supplement #1 Certain 2011-2013 Flex, MKT, Taurus and MKS, 2011-2012 Fusion and MKZ, 2011 Milan, and 2013 Police Interceptor Sedan Vehicles - Reprogram Power Steering Control Module and Steering Gear Extended Coverage REF: Safety Recall 15S18 The Ford Service Center stated that they will not close the ticket just in case it happens again. 2023 TOP-ENHANCED HARDWARES MAKING MS908S PRO II THE CHAMPIONAutel has upgraded the MS908S Pro to MS908S PRO II with 2023 Enhanced Hardwares & Newest Functions, making it FASTER and SMARTER! Ccd control module. For use withcompatible J2534 hardware devices. They tried to reproduce it, but could not. The 2017 model year does have a high count . Stop sending vehicles to the dealer or calling a mobile technician. This investigation is closed. Recent Arrival! Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS). NOTE: J2534 CANNOT directly work with these single devices. The problem has to do with an intermittent connection in the electric power steering gear. If it is just fuses, yes. The contact stated that she had researched online and found NHTSA campaign number: 14v286000 (steering) that was similar to the failure experienced. 88,000 miles. Welcome to the Forum mwaller1027. The purpose of this repair is to update the PSCM to prevent loss of steering assist while driving due to a motor position sensor fault or replace the steering gear if the PSCM has certain Diagnostic Trouble Codes (DTCs). With adaptive headlamps. 3.5l. all problems of the 2015 Ford Explorer Sync module. Advanced driver system. PARTS RETENTION AND RETURN Follow the provisions of the Warranty and Policy Manual, Section 1 WARRANTY PARTS RETENTION AND RETURN POLICIES. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. The most recently reported issues are listed below. . Prior approval for more than one rental day is required from the Special Service Support Center (1-800-325-5621). This should be the last session used in most cases. I understand that the 2013/2014's may have been recalled but Ford's attitude toward the 2015 owners is "tough luck". F150. I then decided to get a second opinion. You may be eligible for a refund of previously paid repairs. Rear view camera fixed. So Ford Support knows there is an issue, but is just waiting to get more information on it. cntrl. Expedition, Navigator. Reprogram the PSCM using IDS version 91.03 or higher. Ford fixed this without debate but definitely confidence shaking. Double-click the session to restore it. The purpose of this repair is to update the PSCM to prevent loss of steering assist while driving due to a motor position sensor fault or replace the steering gear if the PSCM has certain Diagnostic Trouble Codes (DTCs). Police Interceptor Utility. Worth 1000$, Smart Box 3.0 is backed on new J2534/CANFD/DOIP, which enables you to run 14x quicker data trans and advanced OEM J2534 reprogramming for B-MW, Ben-z, F-ord, Jaguar, Land Rover, GW, Volvo, etc. RELATED DAMAGE If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage. f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR. 6. See this on the steering gear; 2011 - 2018 Explorer Power Steering Issue It does seem that there appears to be an intermittent . Connect IDS and check for DTCs in the PSCM. Modules & sensors, without side camera. If this condition should occur, a message will display in the Instrument Cluster Message Center, a chime will sound to inform the driver, and the steering effort may be greater, especially at low speeds. Receivers and controls, sync iii, with navigation to 06/19/2018. F150. EPAS- Electronic steering system failed while at high speed with three children under the age of ten on board. Explorer. EcoSport. The Explorer recall includes approximately 774,696 2013-2017 vehicles that may experience a seized cross-axis ball joint that can cause a fractured rear suspension toe link. I had an alarm triggered and a fault warning on the dash indicating a steering fault and cleared by pressing the ok on the dash, but had very heavy steering . The contact was able to safely pull over and had to have vehicle towed to the local dealer where it was diagnosed with needing the power steering control module replaced. Mustang Mach-E. Fusion. Yes, OASIS will be activated on May 29, 2014. Search by Part Number(s), Keywords, or VIN, Lighting Control Module, Processor Lighting Control. If this condition should occur, a message will display in the Instrument Cluster Message Center, a chime will sound to inform the driver, and the steering effort may be greater, especially at low speeds, which may increase the risk of accident. With level 2. On 23 Aug 2018, entered left hand curve on M-81 (5 miles W of Cass City, Mi) when power steering on 2015 Explorer suddenly disengaged - unable to maintain curvature of . If the steering gear is not replaced, the owner will be provided extended coverage of the steering gear under program code 15N01 (See Attachment II LABOR ALLOWANCES). Disconnect the VCM from the Data Link Connector (DLC) and the IDS. RETAIL OWNERS: If you still have concerns, please contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. Make sure all applicable steps listed on the screen are followed in order. Violation of this requirement by a dealer could result in a civil penalty of up to $7,000 per vehicle. On October 5, 2020 I was driving with my two children, and proceeded to make a left hand turn through an intersection when my steering locked up on me an pulled me into the right hand lane. Box 6251, Dearborn, MI 48121- 6251. The contact related the failure to TSB: 13s14 (steering). Includes OEM software and we do the programming for you. The contact stated that while his wife was driving at various speeds, the power steering assist failure warning light illuminated on multiple occasions. To 3/16/15. The most recently reported issues are listed below. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. We don't sell/share your email. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. On 23 Aug 2018, entered left hand curve on M-81 (5 miles W of Cass City, Mi) when power steering on 2015 Explorer suddenly disengaged - unable to maintain curvature of road attempting to turn wheel at entrance of curve, vehicle continued straight onto gravel shoulder continuing to go straight. ATTACHMENT III PAGE 1 OF 3 SAFETY RECALL 14S06-S3 CPR 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 5/2019 CERTAIN 2011-2013 MODEL YEAR EXPLORER VEHICLES REPROGRAM POWER STEERING CONTROL MODULE AND POWER STEERING GEAR EXTENDED COVERAGE OVERVIEW In some of the affected vehicles, the power steering system may revert to manual steering mode due to the Power Steering Control Module (PSCM) detecting a motor position sensor failure. This time power steering actually went out while driving, after receiving 8 warning messages, I managed to get it to the Dealer, left the car running, Asst. Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI). F150. Town Car. the Ford Dealer in Summerville repaired the car and Ford did pay for a rental, after repairs, about 9 days I had to drive back to Summerville this is a 3 hour drive each way. For use with VCM I, VCM II, VMM and VCMM hardware devices only. Without passive start. I asked them why this has not been deemed a recall for my Ford product, as this was a previous recall in earlier models, and they told me that they do not issue recalls, that Transportation Canada decides on recall issues, and that they are VIN specific, soI made a formal complaint to Transportation Canada, and I am awaiting a response, as I refuse to fix this issue when it is clearly a Ford defect which Ford is currently being federally investigated for!! Without navigation system. I have an Explorer XLT of 2015 with 86,352 miles. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. If a vehicle has already exceeded the mileage limit, this program will last through December 31, 2015 for eligible owners. The parts order must be an emergency order (unit down) if the order is placed between 3:00 PM and 7:00 PM (your local time zone) to guarantee the shortest delivery time. Obtained case number to apprise adverse safety complaint with Ford Customer service - Ford not willing to service vehicle under warranty extension nor acknowledge prior steering fault history/class action suit activity for defective EPSA and/or control module. Police interceptor. 3.When software damaged in ECU,due to, HOW POWERFUL ABOUT PAD V? LAUNCH X431 PAD V launch, HOW STRONG ABOUT OUR VCI? Power lift gate, without trailer pkg. Park sensor, without frt park sensors. Analysis of information from all sources identified a total of 969 complaints and 4,059 warranty claims related to loss of power steering assist while driving in the MY 2011 through 2012 Explorer vehicles, resulting in a complaint rate of 5.4 incidents per thousand vehicles and a warranty claim rate of 2.3 percent. $175.20 . Results: Nutrition counseling services in the building cannot be done every day during Puskesmas working hours because nutrition workers have to conduct regular monthly visits to 32 integrated . REASON FOR THIS SUPPLEMENT Clarifying the repair coverage: For vehicles that have safety recall 14S06 open and require a steering gear replacement under 15N01, but have exceeded 15N01 program terms of 10 years of service or 150,000 miles, please submit an Approval Request to the SSSC Web Contact Site for steering gear replacement approval prior to completing the repair. The towing company had to call a flat bed tow truck to retrieve my vehicle and deliver to Ford. Potential Number of Units Affected179,027. I'm done with them after this shady maneuver. Cranked on wheel hard with both hands CCW to get back on road to avoid going into ditch. The last screen on the IDS may list additional steps required to complete the programming process. Important Information for Module Programming NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors. What do I need to do to get approval from Ford to get this problem fixed? Certain 2011-2013 model year Explorer vehicles built at the Chicago Assembly Plant from Job #1 2011 through February 28, 2012. Explorer. F250, f350, f450, f550. The complaints are organized into groups with data published by vehicle, vehicle component, and specific problem. Body Control Module, Kit Alarm Keyless Lock Syste. The extended coverage is automatically transferred to subsequent owners. There are various Control Modules that perform different and critical functions in your Ford vehicle. F150. Failure Date: 09/05/2018. Cloudflare Ray ID: 7c0ea0b3081d2ff4 My 2015 has this issue and the whole steering assembly was replaced after waiting 2 weeks for the part. Hard power steering Traction control light onWarning light: services electric power steering.Replace a new module/motor and reprogram. Very dissatisfied with Ford and the Explorer Lemon. Park sensor system, without front sensors. When I try to turn the parked steering wheel, it becomes hard and suddenly it releases and turns smooth. I bought this vehicle with 75K miles on it, and it how has 96K. The wheel was broken. She said that it happened all of the sudden with little to no warning. Cont. Expense: ADMIN Misc. I think a recall needs to be done for the 2015 as the cost of this repair is $2400 but needs to be done as I cant put my family in this dangerous vehicle. NOTE: Reprogramming of the PSCM is not required if the steering gear is replaced. Certain 2011-2013 Model Year Explorer Vehicles To 06/19/18. In some of the affected vehicles, the power steering system may revert to manual steering mode due to an Electric Power Steering (EPS) system fault related to the motor position sensor. SMARTLINK C, ALL SYSTEM DIAGNOSTICS & 60+ RESET SERVICESLAUNCH X431 PAD V SNAP ON SCANNER can perform OE-, FULL BI-DIRECTIONAL CONTROL+ REMOTE DIAGNOSISBi-Directional Control /Active Test to send command to the ECU to perform specific tests for accurately identifying problems, such as.